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NETWORK SERVICE CONTRACTS
Ferguson & Associates will customize a monthly network maintenance solution to fit your company's individual needs and budget.
“ Unfortunately, some small businesses have the misconception that it is too expensive to hire a professional to do their technical work. To the contrary! In the long run, you will save hundreds if not thousands of dollars by having a technology consultant on hand to recommend good products, install new software and hardware, and make sure that everything is running smoothly every day."
-Microsoft Corporation
OVERVIEW OF FERGUSON & ASSOCIATES MONTHLY NETWORK SERVICE CONTRACT
• Emergency response to all critical network issues.
• Two-hour response time on critical server or network failure.
• Two-hour response time to multiple critical workstation malfunctions.
• In-house Network Engineer available by phone for questions.
• Forensic file recovery.
• Four-hour, or less, response time to non–emergency issues.
• Monthly network service appointments to keep systems functioning optimally.
• Update and verify anti-virus software operation.
• Verification of network backup systems.
• Timely review of network server error logs.
• Ongoing monitoring of file and disk organization and capacity.
• Verify CPU and memory utilization.
• Verify UPS operation.
• Update software patches as needed.
- This service will keep your systems running at there optimal performance
• Platforms: Windows 95, 98, ME, NT 4.0, 2K Pro/Server, XP, Novell, IOS, Linux and Mac OS.
• MicroSoft Exchange Server and MicroSoft Small Business Server
• Terminal Services / Remote Access / Outlook Web Access
• Windows Networking Design, Administration, Implementation
• Security policy implementation (firewall, network and data)
• Operating System migration (upgrades to Windows 2000 or XP)
• High speed data connections (T1s to business DSL/cable modems)
• Remote office and user support (Virtual Private Networking)
• Anti-Virus Strategies
• Outsourced Helpdesk
• Lifecycle Management and Hardware Audits
• Wireless Networking Data and Voice Cabling
• Software and Hardware Sales and Training
• Quick Response On/Off-Site Customer Support
• PC Workstation/Server Repair
If you need services that are not listed here please contact our office.
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